[mb-users] Picard stuck [Loading album information]

[Kevin Weller]

Something isn't quite right here and I don't know what it is.

I have all of my MP3s arranged [first letter of artist name]\[artist
name]\[artist]-[track]-[album]. As I'm working through my collection I
pick a letter, 'C' at the moment, then for all of the artists for which
I have a lot of tracks I tag those folders individually. Then to tidy
up the rest of the 'C's I feed Picard the 'C' branch which will show me
everything I haven't yet tagged, i.e. all the bits and pieces, whilst
also confirming the tags on the artists for which I have several
tracks. This worked fine for 'A' and 'B' but for some strange reason
won't work for 'C.

I've tagged the 'many track' artists and have just fed Picard the 'C'
sub-branch. For all the tracks it recognises each album is showing
'Loading album information' and isn't progressing. I've tried RMB then
'Reload album from main server' and the message changes to 'Updating
album details' but it still doesn't download.

I've tried finding a different album and downloading that using the
'tagger' icon but that does the same thing. I've also just noticed that
it's isn't matching some albums I know that I've already tagged.

When it's obvious it's stuck I close Picard which tells me an error has
occurred. In the error log I see several entries similar to:

Traceback (most recent call last):
File "tagger.py", line 909, in OnCloseWindow
File "tagger.py", line 322, in shutdown
AttributeError: albummanager
Exception in thread Thread-3:
Traceback (most recent call last):
File "threading.pyo", line 442, in __bootstrap
File "lib\albummanager.pyo", line 419, in run
File "lib\album.pyo", line 337, in load
File "musicbrainz.pyo", line 142, in QueryWithArgs
MusicBrainzError: Query failed: Cannot find musicbrainz pages on
server. Check your server name and port settings.

If I feed it fewer tracks it works as intended but that doesn't suit my
workflow and will make the work take much longer.

Any ideas?

Thanks.

Kevin

[Chris Bransden]

you'd be better off submitting this as a bug @
http://test.musicbrainz.org/trac

Post by Kevin Weller
Something isn't quite right here and I don't know what it is.
I have all of my MP3s arranged [first letter of artist name]\[artist
name]\[artist]-[track]-[album]. As I'm working through my collection I
pick a letter, 'C' at the moment, then for all of the artists for which
I have a lot of tracks I tag those folders individually. Then to tidy
up the rest of the 'C's I feed Picard the 'C' branch which will show me
everything I haven't yet tagged, i.e. all the bits and pieces, whilst
also confirming the tags on the artists for which I have several
tracks. This worked fine for 'A' and 'B' but for some strange reason
won't work for 'C.
I've tagged the 'many track' artists and have just fed Picard the 'C'
sub-branch. For all the tracks it recognises each album is showing
'Loading album information' and isn't progressing. I've tried RMB then
'Reload album from main server' and the message changes to 'Updating
album details' but it still doesn't download.
I've tried finding a different album and downloading that using the
'tagger' icon but that does the same thing. I've also just noticed that
it's isn't matching some albums I know that I've already tagged.
When it's obvious it's stuck I close Picard which tells me an error has
File "tagger.py", line 909, in OnCloseWindow
File "tagger.py", line 322, in shutdown
AttributeError: albummanager
File "threading.pyo", line 442, in __bootstrap
File "lib\albummanager.pyo", line 419, in run
File "lib\album.pyo", line 337, in load
File "musicbrainz.pyo", line 142, in QueryWithArgs
MusicBrainzError: Query failed: Cannot find musicbrainz pages on
server. Check your server name and port settings.
If I feed it fewer tracks it works as intended but that doesn't suit my
workflow and will make the work take much longer.
Any ideas?
Thanks.
Kevin
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[Kevin Weller]

I was rather hoping it was something I'd done incorrectly rather than a bug but I
suspect you're right and have now submitted it. Thanks.

Kevin

[Kevin Weller]

[Later] And I now think I know what is causing this. Picard is hanging
trying to load an album called 'The Best Human League / Culture Club /
Spandau Ballet / Heaven 17 / Ultravox Album in the World... Ever!'.

I suspect it's longer than Picard was designed to deal with.

Kevin

[Nikki]

Post by Kevin Weller
[Later] And I now think I know what is causing this. Picard is hanging
trying to load an album called 'The Best Human League / Culture Club /
Spandau Ballet / Heaven 17 / Ultravox Album in the World... Ever!'.
I suspect it's longer than Picard was designed to deal with.

Assuming the album you're referring to is this [1], I have no trouble
loading it. Although, it could be a version/operating system problem...

--Nikki

[1] http://musicbrainz.org/album/cff8bdb3-89d6-45bd-b93e-961bd458a7fb.html

[Kevin Weller]

Post by Nikki
Assuming the album you're referring to is this [1], I have no trouble
loading it.

It is but are you loading it manually (by clicking the 'tagger' icon) or
by allowing Picard to load it after it finds a track that belongs to the
album?

I can load it manually but Picard always fails to load it when matching
a track.

Kevin

[Nikki]

Post by Kevin Weller
It is but are you loading it manually (by clicking the 'tagger' icon) or
by allowing Picard to load it after it finds a track that belongs to the
album?

Both ways work fine for me.

--Nikki

[Kevin Weller]

Post by Nikki
Both ways work fine for me.

Well that's blown that theory then!

Kevin

[Kevin Weller]

Post by Kevin Weller

Post by Nikki
Both ways work fine for me.

Well that's blown that theory then!

..and it's now doing it on all sorts of albums. I think I'll uninstall
and reinstall Picard. I don't believe it'll make any difference but if
it was a bug in the code I think more people would be saying "Yes, that
happens here as well" so that implies it's something local.

Kevin

[999]

Post by Kevin Weller

Post by Kevin Weller

Post by Nikki
Both ways work fine for me.

Well that's blown that theory then!

..and it's now doing it on all sorts of albums. I think I'll uninstall
and reinstall Picard. I don't believe it'll make any difference but if
it was a bug in the code I think more people would be saying "Yes, that
happens here as well" so that implies it's something local.
Kevin

It "happened" to me also, but I couldn't isolate the reason for it yet.
Picard sometimes just doesn't work :-(. I'll experiment with it later.

Sandor (Nine99/darkshyne)

[Robert Kaye]

Post by Kevin Weller

Post by Kevin Weller

Post by Nikki
Both ways work fine for me.

Well that's blown that theory then!

..and it's now doing it on all sorts of albums. I think I'll uninstall
and reinstall Picard. I don't believe it'll make any difference but if
it was a bug in the code I think more people would be saying "Yes, that
happens here as well" so that implies it's something local.

Have things improved in the last few days? As Steve was pointing out,
the server was dishing out lots of 500 errors. So, chances are that
things were related to that and that things may have improved since
we did server maintenance on Friday.

--

--ruaok Somewhere in Texas a village is *still* missing its idiot.

Robert Kaye -- ***@eorbit.net -- http://mayhem-chaos.net

[Kevin Weller]

Post by Robert Kaye
Have things improved in the last few days?

I'm afraid not. I fed Picard several hundred tracks this morning and it
failed in a similar way. I then tried it again with the same result.

I'm not sure whether this list allows attachments but I've tried
attaching a screen shot showing the problem and the log is full of
errors like that below:

Exception in thread Thread-3:
Traceback (most recent call last):
File "threading.pyo", line 442, in __bootstrap
File "lib\albummanager.pyo", line 419, in run
File "lib\album.pyo", line 337, in load
File "musicbrainz.pyo", line 142, in QueryWithArgs
MusicBrainzError: Query failed: The server encountered an error
processing this query.

Kevin

[Kevin Weller]

Post by Kevin Weller
I'm not sure whether this list allows attachments but I've tried
attaching a screen shot showing the problem

Oh dear :(

I should have checked how big that was before I attached it; that's
what comes of trying to do two things at once in a rush. I really hope
the list doesn't allow attachments, if it does I'm sorry, particularly
if you are on a dial-up.

Kevin

[Kevin Weller]

Post by Kevin Weller
I'm not sure whether this list allows attachments but I've tried
attaching a screen shot showing the problem

Posting of your message titled "Re: [mb-users] Picard stuck
[Loading album information] Uuencoded file "Picard fail.rtf" (1 of 1)"

has been rejected by the list moderator.

Phew! Thank goodness the list is set up to deal with idiots. I fined
myself a stupidity tax and donated it to Metabrainz this morning as
penance.

Kevin

[Robert Kaye]

Post by Kevin Weller

Post by Robert Kaye
Have things improved in the last few days?

I'm afraid not. I fed Picard several hundred tracks this morning and it
failed in a similar way. I then tried it again with the same result.
I'm not sure whether this list allows attachments but I've tried
attaching a screen shot showing the problem and the log is full of

That could be the 500 errors mentioned -- perhaps they were not
related to the DB issues.

Please find one single file that causes this to happen (start picard
and try with one file at a time until you find one) and then mail it
to me. I'll see if your files are causing this issue.

(And thanks for the $50 donation!)

--

--ruaok Somewhere in Texas a village is *still* missing its idiot.

Robert Kaye -- ***@eorbit.net -- http://mayhem-chaos.net

[Kevin Weller]

Post by Robert Kaye
Please find one single file that causes this to happen (start picard
and try with one file at a time until you find one)

It doesn't seem to be as easy as that unfortunately. I've tried sending
the same bunch of files - 826 from my 'Artists beginning with A' branch -
to Picard over and over again this morning to see what happens and it
mostly hangs at different places (except see below).

On several occasions it loaded 20+ albums then hung at the 'loading album
information' display for every subsequent album. On one occasion it hung
at the very first album. If I close Picard without deleting the albums
and then restart it it starts to load the albums again until it another
hang (this is with no files loaded).

I did eventually find one hard hang related to a specific track. I think
there was a problem with the tag as, even with the correct album loaded -
http://musicbrainz.org/showalbum.html?albumid=184111 - it tried to load
another and hung. The solution was to drag the track on to the correct
album and rewrite the tag then the problem disappeared. As I'm typing
this I've just restarted Picard and am running the files through again.

I'm seeing other strange issues as well. With the exception of 31 tracks
all tracks in this folder branch have previously been MBz tagged by
Picard. Last time I ran them through Picard I noticed that track 1 of
this album - http://musicbrainz.org/showalbum.html?albumid=84836 - had
been identified correctly but Picard was saying the tag needed rewriting
(green square instead of a green tick) so I rewrote the tag' all the
other tracks had a green tick.

On this pass track 2 of the same album is marked with a green square.
AFAICS there have been no mods to this album since August so I don't
understand why this is happening. An Avril Lavign track was also attached
to the same album but with a ? as Picard, not surprisingly, couldn't
match it with a track from the album. I just dragged it to the correct
album where it slotted in nicely showing a green tick indicating (I
think) that the tag was correct.

While I've been writing this Picard has finished processing the tracks
with no hangs. I'll give it another whirl then send the post.

[later] Well that took longer than expected as I had the temerity to
click on the Picard screen to give it focus and it crashed so I had to
restart it! It ran all the way through that time as well so perhaps it
was that one track even though the problem manifested itself in different
places. On this pass track 2 of the album mentioned above was, once
again, only marked with a green square not a tick indicating the tag
needed to be written...again.

I think I'll stick the Bs back through to see what happens (why am I
getting the impression this could be a life's work...?!).

Kevin

[Steve Wyles]

Post by Kevin Weller
[Later] And I now think I know what is causing this. Picard is hanging
trying to load an album called 'The Best Human League / Culture Club /
Spandau Ballet / Heaven 17 / Ultravox Album in the World... Ever!'.

It could be related to the:

-------------------------------------------------------------------------
" Server Error
(HTTP code 500)

An error (most likely a programming or administration error on our part)
was encountered while trying to generate the page you asked for. Sorry.

If this error persists, please contact us at ***@musicbrainz.org, or
via IRC in the #musicbrainz channel on FreeNode. Thank you."
-------------------------------------------------------------------------

Errors I've seen a few times over the last couple of days.

Steve (inhouseuk)